FAQ
If you can not find the answer to your question here, email us with your question to info@imprintmerch.com.au, and we will get back to you in 1-3 business days.
Please refer to approximate shipping time frames CLICK HERE
Tracking information will be e-mailed to you as soon as your order ships from our warehouse. With the tracking number, you can track your order HERE
We all make mistakes, if you need to make changes please email us immediately at: info@imprintmerch.com.au
Currently we accept: All major Mastercard and Visa cards, Apple Pay, PayPal, Google Pay, Afterpay
If you are having issues with your order being processed, please email us at info@imprintmerch.com.au, and we will assist you with your order.
Pre-Orders run for a period of time and end on specific date before the items are manufactured and shipped out, make sure to always check when a pre-order ends before placing your order as we can never ship before the pre-order end date.
Please note: if you purchased additional items in the same order as a pre-order item, your entire order will be put on hold until the pre-order item is ready to ship.
On the check-out screen, you will see Discount Code text box, simply add your code and click Apply.
If you are interested in opening a store with us, please get in contact with us here: info@imprintmerch.com.au
Yes we ship to most international countries. Prices of shipping from Australia to your country might be higher than what you are used to seeing, This is out of our control as the third-party shipping supplier dictates the price. All international shipments can take 10+ business days from when the product is packed.
We do not accept store pick ups.
Most all of the products on our store have the type of garment it’s printed on listed in the Product Description. The most common brands we stock are Gildan and As Colour in a variety of styles and colours.
Returns and exchanges
• All refund and exchange requests must be made within 30 days of order fulfilment date.
• Imprint Merch accepts returns or exchange in cases of defective products or change of mind. In cases of Change Of Mind, the customer will be liable for all additional shipping costs incurred to exchange or return the items.
• Items that have been washed or worn will not be eligible for a return or exchange unless they become defective that is outside of our control within the first 30 days.
• All CDs and DVDs must be in original sealed packaging to be eligible for return or exchange.
• Vinyl records can only be returned if the product is defective or damaged.
• Refunds are processed onto the original form of payment (Credit Card/PayPal) once the item has been returned to Imprint Merch. When the refund has been processed, it can take 5-10 business days for it to show up in your account.
• Exchanges on Imprint Merch can only be conducted for items from the same band/brand/store.
Returns & Exchanges Shipping Address:
• Once a return or exchange has been approved by Imprint Merch, please pack items safely and address to:
Make Merchandise
33-35 Vore St,
Silverwater NSW 2128
Australia
• Please include your name, order number and item details when sending an item back.
Unclaimed Items & Returned Items:
• Imprint Merch will not be liable for reshipping orders that have been returned to us based upon an unclaimed package or an incorrect address being provided.
• To schedule a new shipment, please contact Imprint Merch with updated delivery address/details. Reshipping will be charged to your preferred mode of payment.
Dispatch and Shipping times:
• Online orders are processed Monday through Friday from 9am - 3pm. Orders received on a Public holiday will be processed the next business day. During high demand periods, fulfilment can take between 8-10 business days from when the order is placed regardless of shipping method chosen.
Domestic Shipping Times:• 1-5+ business days from dispatch - Australia Post (With tracking).
International Shipping Times:
• 10+ business days from dispatch - Standard Mail (With tracking). Each country has its own importing rules. Each country’s Customs office MAY apply import duties and taxes by the respective import customs office and are billed to the receiver before goods will be released.
Shipping Responsibility:
• Imprint Merch is not responsible for any items lost or damaged in transit with a 3rd party shipping company. Imprint Merch will provide assistance by lodging claims on your behalf, however a replacement or refund on damaged or missing items is not guaranteed by Imprint Merch due to each shipping companies different terms and conditions.
Pre-Orders:
• All pre-orders hosted on Imprint Merch will be shipped with the intent of the pre-order arriving before the pre-order date. Pre-order stock arrivals from Brands/Artists/Labels can be delayed which may result in delays in shipping from Imprint Merch. Imprint Merch will contact all customers in the case of extended delays in receiving pre-order items.
•If you have any other questions feel free to email us on:info@imprintmerch.com.au