• All refund and exchange requests must be made within 30 days of order fulfilment date.

• Products on Imprint Merch include "Print On Demand" items. These are print to order and are only able to be returned or exchanged in cases where the item is defective or was different to what was ordered, not in cases of change of mind.

• For non-Print On Demand items, Imprint Merch accepts returns or exchange in cases of defective products or change of mind. In cases of Change Of Mind, the customer will be liable for all additional shipping costs incurred to exchange or return the items.

• Items that have been washed or worn will not be eligible for a return or exchange unless they become defective that is outside of your control within the first 30 days.

• All CDs and DVDs must be in original sealed packaging to be eligible for return or exchange.

• Vinyl records can only be returned if the product is defective or damaged.

• Refunds are processed onto the original form of payment (Credit Card/PayPal) once the item has been returned to Imprint Merch. When the refund has been processed, it can take 5-10 business days for it to show up in your account.

• Exchanges on Imprint Merch can only be conducted for items from the same band/brand/store.

• Once a return or exchange has been approved by Imprint Merch, please pack items safely and address to:

Make Merchandise
PO Box 483, Fairy Meadow NSW 2519, Australia

• Please include your name, order number and item details when sending an item back.

• Imprint Merch will not be liable for reshipping orders that have been returned to us based upon an unclaimed package or an incorrect address being provided.

• To schedule a new shipment, please contact Imprint Merch with updated delivery address/details. Reshipping will be charged to your preferred mode of payment.

• Online orders are processed Monday through Friday from 9am - 3pm. Orders received on a Public holiday will be processed the next business day. During high demand periods, fulfilment can take between 2-4 business days from when the order is placed regardless of shipping method chosen.

• "Print On Demand" products can take extra time to ship depending on the availability of the item from the garment stockist. If any "Print On Demand" items are expected to take longer to ship due to unavailability of stock, Imprint Merch will contact you about how you would like to proceed with your order.

Domestic Shipping Times
• 1-5+ business days from dispatch - Australia Post (With tracking).

International Shipping Times
• 10+ business days from dispatch - Standard Mail (With tracking). Each country has its own importing rules. Each country’s Customs office MAY apply import duties and taxes by the respective import customs office and are billed to the receiver before goods will be released.

Shipping Reponsiblity
• Imprint Merch is not responsible for any items lost or damaged in transit with a 3rd party shipping company. Imprint Merch will provide assistance by lodging claims on your behalf, however a replacement or refund on damaged or missing items is not guaranteed by Imprint Merch due to each shipping companies different terms and conditions.

• All pre-orders hosted on Imprint Merch will be shipped with the intent of the pre-order arriving before the pre-order date. Pre-order stock arrivals from Brands/Artists/Labels can be delayed which may result in delays in shipping from Imprint Merch. Imprint Merch will contact all customers in the case of extended delays in receiving pre-order items.

• If you have any other questions feel free to email us on: info@imprintmerch.com.au